Shipping policy

  • 1. Do you ship worldwide?
  • Yes, we ship to over 200 countries worldwide. We ship to over 200 countries worldwide. However, there are some areas that we cannot ship to. If you happen to be located in one of these areas, we will contact you.
  • 2. What about customs?
  • We are not responsible for any customs fees once the item has been shipped. If you purchase our products, you are agreeing to have one or more packages shipped to you, which may incur customs charges when they arrive in your country.
  • 3. Do you provide tracking information?
  • Yes, once your order is shipped, you will receive a confirmation email with a tracking number. If you do not receive any tracking information within 10 days, please contact us at [email protected].
  • 4. Why does my tracking information show that it is temporarily unavailable?
  • For some shipping companies, it takes 3-5 business days for the system to update the tracking information. If it has been more than 5 business days since your order was shipped and there is still no information on your tracking number, please feel free to contact us.
  • 5. Which carrier does your order ship through?
  • All orders are shipped via DHL, UPS or USPS Express. 6.
  • 6. What payment methods do we accept?
  • We accept the major payment methods of Alipay.
  • 7. We process orders on business days, Monday through Friday, Eastern Standard Time, excluding Post Office holidays: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
  • 8.STANDARD PRODUCTS: Our general processing time is 3 – 7 business days in regular seasons. This may extend during holiday seasons.
  • SPECIALTY PRODUCTS : Due to intricate detailing and quality checks, these items require a longer processing time of 7-10 business days. We appreciate your understanding as we ensure the highest quality.

  • SHIPPING TIME

    Shipping time varies by location and shipping option including:

    - Free Shipping

    - Shipping with Insurance

    Shipping time varies by location. These are our estimates:

    LOCATION *ESTIMATED STANDARD SHIPPING *ESTIMATED SHIPPING WITH INSURANCE
    United States 7-15 days 10-20 days
    Canada, Europe 7-15 days 10-20days
    Australia, New Zealand 7-15 days 10-20days
    Mexico, Central America, South America 7-15 days 10-20 days


    9.REFUNDS (IF APPLICABLE)

    We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site.
    Please email us at 

    [email protected].with a photo of the product you received along with detail shots you wish to include.

    We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us at 

    [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

    Customers are responsible for return and exchange shipping rates. Please allow 3-7 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.